Shopify Client Success
Success doesn’t end at launch.
More than just support
A successful Shopify store grows with your business. New requirements emerge, customer needs change, and as your business grows, so do the demands on your store.
Our Client Success Program is a long-term partnership for the continuous development of Shopify and Shopify Plus stores. We bring together strategic consulting, UX/UI, development, conversion and performance optimization, and turn them into a prioritized roadmap.
We think ahead, help you prioritize what comes next, and focus on the changes that can make the biggest difference.
Where we focus
We analyze user journeys, product pages, and conversion barriers to identify and implement concrete UX and conversion improvements.
We identify technical bottlenecks and optimize loading times, themes, apps, and custom features to keep your store fast and reliable.
We connect your business goals with concrete actions and build a prioritized roadmap for the next steps.
From small improvements to more complex requirements, we continuously develop your store and bring new ideas and features to life in Shopify.
We keep an eye on the KPIs that matter, assess how things are developing, and turn those insights into concrete optimization measures.
We’re not just there when something goes wrong. We identify potential issues and opportunities early – before they become problems.
We start with a joint kick-off, look at your goals and current setup, and use these insights to build a prioritized roadmap. We regularly review what’s working, what has changed, and where the next opportunity lies. Your roadmap evolves with your business and your needs.
Ready to take your Shopify store to the next level?
A roadmap that grows with your business
As much support as your store needs
Not every Shopify store needs the same level of support. That’s why we don’t work with rigid packages or minimum commitments. Instead, we bill based on the actual work involved and adapt our collaboration to your current priorities.
For us, Client Success means more than traditional support. We’re not just there when you have a request or need a problem fixed. We continuously look at your store, identify opportunities for improvement, and work with you to decide what will make the biggest difference next.
Whether you need strategic consulting, UX optimization, technical development, or day-to-day support: you get the expertise your store needs at that point in time.
The result? Maximum flexibility in how we work, with full transparency on what you’re paying for.
Client Success in practice
Shopware to Shopify Plus
Sportalm
Multibrand-Commerce on Shopify Plus
antonia elena
Unified Commerce with Shopify POS
Sallys Shop
From Shopware to Shopify
ARMEDANGELS
Ticketing with Shopify
The Dark Tenor
New branding, new store
Shape Republic
Unified Commerce with Shopify
Junglück
Custom Design with Shopify Plus
Vacid
Internationalization with Shopify
Zoeva
Thriving with Shopify Plus
gitti
Seamless migration to Shopify Plus
Honest Catch
Custom Design with Shopify Plus
Ljubav
Migration from Magento to Shopify
happybrush
Migration to Shopify Plus
Yaasa
3D-Productconfigurator
Otto Wilde
Frequently asked questions about our Client Success Program
FAQ
What is the Client Success Program?
Our Client Success Program is a long-term partnership for the continuous development of Shopify and Shopify Plus stores. We combine strategic consulting, UX/UI, development, conversion optimization, and performance optimization to build a prioritized roadmap together with our clients.
Who is the Client Success Program for?
The Client Success Program is designed for businesses that already use Shopify or Shopify Plus and want to continuously improve their store. Many of our projects and migrations naturally transition into long-term partnerships. If you’re already on Shopify, you can start working with us directly through our Client Success Program.
How is the Client Success Program different from traditional support?
Traditional support usually reacts to specific requests or problems. Our Client Success Program takes a more proactive approach: we continuously look at your store, identify opportunities and challenges, and work with you to decide what should come next.
What is included in the Client Success Program?
Depending on your needs, the Client Success Program can include strategic consulting, UX/UI optimization, conversion optimization, development, performance optimization, KPI monitoring, and ongoing support. The specific measures and roadmap are always based on your goals and the current state of your store.
How does the Client Success Program work?
Our Client Success Program is built around a flexible way of working. We bill based on the actual work involved – with no minimum commitments or fixed retainer requirements. This allows you to adjust the scope of our collaboration as your needs change. We regularly align on priorities and focus our support exactly where it is needed most.
Not on Shopify yet?
We can help you make the move to Shopify – from strategy and migration to launch. Our Client Success Program can then seamlessly continue from there.